RETURN POLICY

What is Our Return Policy?

We want you to love your Threadz Studio purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for store credit.

Store credit never expires and can be used on any future purchase.

How Do I Start a Return?

To start a return, contact us through one of the methods below

Email: info@threadzstudio.com

Or: Fill the form in the Contact Page

Be sure to attach the following:

Your order number
The item(s) you'd like to return
The reason for the return

Once approved, we will provide instructions for sending your item back.

Can I Exchange an Item?

The fastest way to exchange an item is to place a new order for the item you want and return the original item for store credit. This ensures you receive the correct size and your product arrives as quickly as possible.

Return Conditions

To be eligible for a return, items must be:

Unworn
Unwashed
Free of stains, odors, or damage
In resalable condition
Returned within 30 days of delivery

If your item came with tags, they must still be attached.

Returns that do not meet these requirements may be refused.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. Once reviewed, we'll arrange a replacement, store credit, or another appropriate resolution.

Non-Returnable Items

The following items are final sale:

Gift cards
Clearance items
Limited-release items marked as final sale
Items returned outside the 30-day return window
Items showing signs of wear, washing, or alteration

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

A defective item
A damaged item
An incorrect item sent by us

We recommend using a tracked shipping service, as Threadz Studio is not responsible for returns lost during transit.

Refunds

Approved returns will be issued as Threadz Studio store credit after the returned item has been received and inspected.

Order Cancellations

Orders may be cancelled before they have been shipped. Once an order has been processed or shipped, it can no longer be cancelled and will be subject to this Return Policy.

Questions?

For any return-related questions, contact us at: